Returns 
Our policy lasts 60 days. If 60 days have gone by since the delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Special note: To complete your return, we require a receipt or proof of purchase. Please consult with us before deciding how to return the goods. We only accept return & refund, will never accept a refund by chargeback. 

Shipping 
First, you will be responsible for paying your own shipping costs for the returned items. Secondly, the transportation costs we actually paid are not refundable. Special note: Please consult with us before deciding how to return the goods. We only accept return and refund and will never accept a refund by chargeback.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mrthat.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mrthat.com