FREE Standard Shipping for Order Over $70

FedEx Express (Only Available to the U.S.)

It may take 3-5 business day for delivery.

Standard Shipping

It may take 7-25 business day for delivery depends on your location.

Issued time

Most countries online orders may take up to 1-3 business days to process before shipping from our warehouse (Exclude Weekend). 

However, due to our inability to control transportation, the arrival time will be different according to the actual situation.

We could ship to most countries except Cuba, Iran, Syria, North Korea and the Crimea Region of Ukraine.


Has my order been dispatched yet?

Most orders are generally dispatched within 72 hrs (Excludes Weekend), sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at info@mrthat.com and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system.

Do your prices include VAT?

VAT is only for orders within the EU (European Union), we deliver goods free of VAT.

My item arrived broken or damaged what can I do?

If your product is damaged please take photos and a video then send them to info@mrthat.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packagings. This is the carrier's responsibility to handle them with care, we have no control over this.

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.

I don't have a tracking number, when will I get it?

When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at info@mrthat.com for an update on your tracking.

For more shipping information, please contact us at info@mrthat.com,  ‪ ‪(818) 584-6755‬ ‬ or filling out the ‘Contact Us’ form. We will get back to you in 2 hours.